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Addison Lee

Access House, Hampton, Peterborough

Ralph & Smith worked with Addison Lee, London’s premier car and courier service, when they relocated the customer care centre from Camden to Hampton, choosing Peterborough for its first significant UK operational investment in a site outside London as it plans for global growth.

Recreating the contact centre with administrative open plan, supported by training rooms, meeting rooms and staff breakout formed the space plan and furniture specification brief.  Ralph & Smith then provided a furniture tender package that was awarded to two suppliers and project managed to completion.


“Having Claire on-board as our furniture consultant has been awesome! Her focus, commitment and attention to detail has provided us with expert advice and guidance.  The end result has offered our colleagues a great environment to work within and relax too!”


Ben Ford

Head of Customer Experience, Addison Lee

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